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Discover the expertise of NWE-IT - through the eyes of our customers!
There are no problems - only projects!
Fujitsu and NWE-IT: Strong together
What do you do when a large German authority stands in front of you and asks you to develop an individual backup solution for them? You look for strong partners and work with the best in the business!
In this case, Fujitsu turned to us after the request to work with them to accomplish the task and synchronize the client's existing backup environment with their user interface.
The express wishes of the client: We need a solution that automates our backup offering, which is based on Arcserve technology, as much as possible. In addition, monitoring and management must be controllable through the Orchestrator user interface and synchronized with the agency's private cloud.
Sounds exciting? It is! However, since there are no problems for us, only projects, we went straight to the solution. The result is a middleware we developed that enables two-way communication between the two systems - for both agent-based and agentless backup of data. For example, this may look like the following:
Possible communication channels
The development of this innovative solution, including a graphical user interface controlled by a browser, earned us the "Best Use of Arcserve Technology" award - because no one but us has yet succeeded in developing such a highly automated backup control solution that is also so easy to use and controllable via the Internet. Of course, we are particularly proud of this!
Initial Situation at Berry (former RPC)
Efficient Arcserve Backup Error Management with the BuX-Ray Console by NWE-IT
We had to monitor manually approx. 6000 backup nodes, spread over 45 backup servers with miscellaneous replications, as Arscerve UDP doesn't offer a differentiated, informative error monitoring. (Edit: Meanwhile, there are more than 8000 backup nodes spread over 65 servers, still managed by the NWE-IT solution).
We talk here about around 25k jobs every 7 days, some of which because of not more specifically detailed causes generate error- or warnings in form of emails. Our staff was bombarded with them. Three staff members had to invest their complete working hours for the daily check of servers, listing of errors and the assignment of co-workers to fix the problems.
Once per week we had to write an excel report, which included all jobs that failed twice or more over a period of 7 days. This was extremely time and therefore cost intensive, as the productive working hours of our co-workers were massively bound.
The solution - by NWE-IT
The experts of NWE-IT, a german company with high expertise in the departments Software-Development, Client-Server-Solutions, Web-based-Solutions, IT-Security-Management, IT-Consulting, Coaching and more were commissioned to develop a web-based Dashboard called BuX-Ray Console, where all errors would be displayed and could be easily processed.
The dashboard not only shows how many jobs failed in a given time period, but also allows our staff to address errors directly and set it to solved after fixing.
The BuX-Ray Console is also connected to the Arcserve knowledge database, so that just by clicking on an error code you will be redirected to the appropriate knowledgebase article.
Reports can be generated automatically in any given timeframe or manually if needed, with just a mouseclick. These reports not only show the accumulated error messages, but also if they are already processed or still open.
The management receives an automated weekly report (over the last 7 days), which clearly lists the amount of accurate backup jobs, errors, who is handling/handled the errors and the respective error status.
The BuX-Ray Console what sounds so simple, is a very sophisticated and highly efficient tool. With the joint solution of Arcserve and NWE-IT we now have a transparent and efficient monitoring of our backup servers.
(Reference client: Berry, Rushden, UK)
For more information on Arcserve and the "Best Use of Arcserve Technology", please visit our Solutions page.
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